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Dear Dr. Ziering, This is Bill Freen from Extreme Makeover, Season Three. I was in your office on Friday, October 8th, a day that changed my life forever. I cannot thank you enough. When I first started losing my hair, I thought it wouldn’t be so bad to have a receding hairline. A few more years went by and I became more and balder from the crown towards the front of my scalp. Once it got to this level of baldness, I knew my only choice was to just shave my head and be bald. I actually felt my scalp and the shape of my head for the first time. What I discovered was that I have a very pointed or cone-shaped cranium. I thought to myself there is no way possible that I can be bald with this shape of head. Although adults are not verbal with their thoughts and feelings toward abnormalities, you can sure see it in their eyes. For many years now, I could feel and see friends, coworkers and complete strangers sneaking a glance at my cone-shaped baldness. It has been 24 hours a day, 7 days per week thought in the back of my mind. My hair was so thin and just wild and unmanageable that is was common for people to ask me: Is it windy outside today? Or did you drive with your window rolled down. I’d just smile and laugh it off and say, no that’s just my hair; there’s nothing I can do about it and everybody would laugh. On the inside however for me, it was torture. It made my shy and introverted. I did not really realize what had occurred for me that day in your office. I remember you telling me, Okay Bill, you are done and you are going to look great. I then remember looking in the mirror and smiling. I was so happy. It did not really hit me yet though. The minute you started taking the after photos, I tried hard to fight back the tears. But it was in that moment that I realized that all the years that I worried about being bald were gone now. That’s when I let loose emotionally and could not control the tears. I was so choked up; I could not even speak. I don’t think that I ever got to express my complete gratitude for the gift you have given me and how you have changed my life. You will never really understand what you have done for me. For that I am extremely grateful. I have no idea how I could ever repay you for this gift. It is just more than words can say. Your staff is incredible. I don’t how you found all the people on your staff, but they are like angels. It is a rarity these days to find a few people with such concern and compassion. And yet, you have a whole staff exactly like that. A special thanks to every individual on your staff. And finally, your sense of humor sure makes a potentially stressful situation much easier to endure. I thank you all eternally from my heart.